Terms of service

Terms of service

Introduction

These are the general terms of use and the relationship between you (the website visitor) and us (the website owner - Valgray (Pty) Ltd).

You agree to be legally bound by the terms of service by visiting and using this www.valgrayfordogs.com website. Please do not use the website if you do not agree to all the terms.

You may not access, display, use, download, or otherwise copy or distribute content obtained on this website for marketing and other purposes without the written consent of Valgray (Pty) Ltd.

 

Capacity

If you are under the age of 18, you may not respond to or otherwise accept or act upon any offers on the website.

 

Returns Policy

Our Returns Policy can be read online here.

 

Responsibility

We take responsibility for all aspects relating to the transaction for the sale of goods and services sold on this website including customer support, dispute resolution and delivery of goods.

 

Updating of Terms

Valgray (Pty) Ltd reserves the right to change the terms at any time by updating this web page. Please stop using this website if you are not in agreement with the changes of our terms.

 

Copyright and Intellectual Property Rights

Except as provided to the contrary in the agreement, all rights, title, interest, and ownership (including all rights under all copyright, patent, and other intellectual property laws) in, to, or of this website are our sole property or will vest in us or a third party licensor. All moral rights are reserved.

Our logo and sub-logos, marks, and trade names are our trademarks and no person may use them without our written permission.

Except as explicitly permitted under the agreement, the website may not be:

  • modified or used to make derivative works;
  • rented, leased, loaned, sold or assigned;
  • reverse engineered or copied; or
  • reproduced or distributed.

Limited License to General Users

We grant our customers, a non-exclusive, non-transferable, limited and revocable right to access, display, use, download and otherwise copy the current and future content for personal, non-commercial and information purposes only.

We reserve the right to cancel your limited licence at any time for any reason. Consider your limited licence automatically cancelled if you fail to get our written permission before using this website in a way these terms do not allow.

Valgray (Pty) Ltd reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. Any unauthorised use of this website terminates this license.

 

Limitation of liability

We provide the website “as is”. We do not give any express or implied warranty or make any other promise about this website. For example, we do not warrant that it is good quality, fit for any particular purpose, accurate, complete, up-to-date, legally effective or secure. We also do not warrant that this website is free of latent defects, errors, malicious software or infringing content, or that you will experience uninterrupted use of it.

You indemnify (or promise to protect) us against any claim, demand, loss, damage, cost, or liability (including attorneys’ fees) related to your use of this website.

We will do our best to fix any fault in this website as soon as reasonably practical after we the issue has been brought to our attention. This is the limit of our responsibility and liability for any fault in this website.

 

Privacy

Please see our Privacy Policy for more information on using this website and the use of cookies.

 

Choice of Law

South African law and conditions (such as time and date) govern the terms and conditions. Only the South African courts may decide any dispute regarding these terms and the conditions.

It is illegal to access the Website from territories or countries where the content or purchase of the products sold on the Website is prohibited.

You may not use this Website in violation of South African export laws and regulations. If you access this website from locations outside of South Africa, you are responsible for compliance with all local laws.

These terms are the entire agreement between us ‘Valgray (Pty) Ltd’ and you ‘the online customer’ regarding the use of the content and this Website.

 

Contact information

This website is operated by Valgray (Pty) Ltd based in South Africa, trading as Valgray for Dogs with company registration number K2018522235.

If you have any questions, queries or wish to request written permission to use any part of this website, please contact us.

The Valgray Collar Sizing Guide
Valgray luxury dog accessory product sizing guide & sizing chart for all size dog collar blog banner. Image from The Valgray Collar Sizing Guide page.

 

Collars for all dog sizes!

Valgray is one of the few brands that cater for the truly tiny pooch with our X-Small collars. We also go the extra mile to ensure we cater for the giant breeds with measurements reaching up to 75cm.

Never try to guess your dog's neck size! Avoid disappointment by first making sure you measure your pup’s neck for the most accurate sizing.

Then, refer to our sizing chart below to find the most appropriate collar size for your doggie. Remember to select a collar size that will fit comfortably and allow for movement.

I don't know how to measure my dog's neck?

Don’t have a tape measure lying around? No problem! To learn how to measure your dog's neck safely with various household items, click here.

Valgray luxury dog accessory product sizing guide & sizing chart for extra large, large, medium, small and extra small dog collars. Image from The Valgray Collar Sizing Guide page.

Personal customisation

We try our best to cater to every breed, but some doggos might need a little extra at-home customisation to achieve the perfect fit. Our PVC-coated nylon straps are soft, making adjustments at home very easy. Use a standard leather punching tool to add additional holes, or use a utility knife to trim the length of your collar.

Interested in learning about the paws and humans behind Valgray? Learn about our journey and how we give back on Valgray, This Is How Our Story Started!